Incident Response

WHOAMI's Incident Response service provides rapid and effective response to cybersecurity incidents through forensic analysis, containment, and remediation based on real incident management experience. Unlike generic response services, our approach integrates threat analysis, context about adversaries, and actionable recommendations to minimize operational, reputational, and economic impact.

Incident Response Service

WHOAMI offers its Incident Response service to organizations that need rapid and effective response to cybersecurity incidents. Our approach combines forensic analysis, containment, and remediation with context about threats relevant to your context.

Incident Response for Companies

Our Incident Response service is designed for organizations that need rapid and effective response to cybersecurity incidents, but don't have specialized internal capabilities or need additional support during critical incidents. Unlike generic response services, our approach integrates threat analysis and context about adversaries to accelerate response and minimize impact.

Incident response enables your organization to:

• Contain incidents quickly through forensic analysis and actionable recommendations
• Minimize impact operational, reputational, and economic through rapid and effective response
• Identify origin and scope through forensic analysis and context about adversaries and techniques
• Remediate vulnerabilities through prioritized recommendations and coordination with technical teams
• Improve security posture through lessons learned and improvement recommendations

Objectives of the Incident Response Service

The main objective of our Incident Response service is to provide rapid and effective response to cybersecurity incidents that minimize operational, reputational, and economic impact through forensic analysis, containment, and remediation based on real experience.

Specific objectives include:

• Contain incidents quickly through forensic analysis and actionable recommendations
• Identify origin, method, and scope of incidents through technical analysis and context
• Minimize operational, reputational, and economic impact through rapid response
• Remediate vulnerabilities through prioritized recommendations and coordination
• Provide lessons learned and recommendations for security posture improvement
• Integrate response with existing security processes

Benefits of Incident Response

The benefits of implementing an Incident Response service are significant and go beyond basic response:

WHOAMI's Approach to Incident Response

Our Incident Response service differs by integrating Cyber Intelligence, forensic analysis, and incident management experience with operational response. We don't provide generic response: we analyze, contain, and remediate with context about adversaries and techniques.

We integrate our experience in security operations and threat analysis to:

• Analyze incidents through context about adversaries and used techniques
• Identify origin, method, and scope through forensic analysis and correlation
• Provide actionable recommendations for containment and remediation
• Coordinate with technical teams to accelerate response and remediation
• Provide lessons learned and improvement recommendations

Incident Response Phases

Our Incident Response service is structured in phases that ensure effective response:

Phase 1: Preparation and Prevention

Preparation and prevention improve response capability before incidents occur:

• Development of personalized incident response plans
• Establishment of response processes and procedures
• Team training in incident response
• Development of playbooks for common scenarios
• Integration with existing security processes

Phase 2: Detection and Analysis

Detection and analysis identify and analyze incidents quickly:

• Incident detection through alerts, analysis, or notification
• Initial analysis to identify type, severity, and potential scope
• Forensic analysis to identify actual origin, method, and scope
• Context about adversaries and used techniques
• Response prioritization according to potential impact

Phase 3: Containment

Containment limits incident impact through rapid actions:

• Immediate containment to limit propagation and impact
• Isolation of affected systems to prevent propagation
• Evidence preservation for subsequent forensic analysis
• Coordination with technical teams to implement containment
• Continuous monitoring to detect additional activity

Phase 4: Eradication and Recovery

Eradication and recovery eliminate threats and restore operations:

• Threat eradication through removal of malicious components
• Remediation of vulnerabilities that allowed the incident
• Restoration of affected systems and services
• Verification that threats have been eliminated
• Validation that systems are secure before restoring operations

Phase 5: Lessons Learned

Lessons learned improve security posture through analysis and recommendations:

• Post-incident analysis to identify root causes and weaknesses
• Development of recommendations for security posture improvement
• Update of response plans and processes according to lessons learned
• Additional training if necessary
• Integration of improvements with existing security processes

Deliverables (what the client receives)

To sell Incident Response you need to specify what the client receives. Our service provides clear and actionable deliverables:

• Forensic analysis of the incident: Detailed analysis of origin, method, scope, and impact of the incident with context about adversaries and techniques
• Containment and remediation plan: Prioritized recommendations for immediate containment and long-term remediation with effort estimates and impact
• Executive report: Summary of the incident, operational and economic impact, and strategic recommendations for executives
• Technical report: Detailed technical analysis, forensic evidence, and specific recommendations for security teams
• Lessons learned: Analysis of root causes, identified weaknesses, and recommendations for security posture improvement
• Review session: Meeting to present results, validate analysis, and align improvement actions with security objectives

Types of Incidents

Our Incident Response service covers multiple types of cybersecurity incidents:

Malware Incidents

Response to advanced and persistent malware:

• Malware analysis to identify type, functionality, and impact
• Containment and eradication of malware from affected systems
• Analysis of entry vectors and propagation
• Recommendations for prevention of future infections

Account Compromise Incidents

Response to account compromise and unauthorized access:

• Analysis of activity of compromised accounts
• Access revocation and credential reset
• Analysis of accessed or exfiltrated data
• Recommendations for authentication and authorization improvement

Data Exfiltration Incidents

Response to data exfiltration and security breaches:

• Analysis of exfiltrated data and breach scope
• Assessment of legal and reputational impact
• Coordination with legal and compliance teams
• Recommendations for prevention of future exfiltration

Denial of Service Incidents

Response to denial of service attacks (DoS/DDoS):

• Attack analysis to identify type and origin
• Containment through filtering and mitigation
• Restoration of affected services
• Recommendations for resilience against future attacks

Integration with Other Services

Our Incident Response service integrates naturally with other WHOAMI services:

• MDR Services: Managed detection and response provide early alerts and context to accelerate incident response
• Threat Hunting: Threat hunting identifies threats that might materialize into incidents, enabling preventive response
• Cyber Intelligence: Threat intelligence provides context about adversaries and techniques to accelerate analysis and response
• Red Team: Red Team exercises validate response effectiveness through incident simulations